New Service Desk Announcements can be created through the Manage Announcements page under the Service Desk module.

Navigation: Service Desk → Settings → Manage Announcements

Overview:

• This feature allows the Service Desk team to create and manage important announcements or notices.
• These announcements will be displayed at the top of the 'Create Service Desk Ticket' page, ensuring visibility to all users before they raise a ticket.

1. Select the Company: Choose the relevant company (if multiple entities exist in the system).
2. Enter the Title: Provide a clear and concise title for the announcement.
3. Enter the Description: Add detailed information or instructions related to the announcement.
4. Set the Expiry Date: Choose the date after which the announcement will no longer be displayed.
5. Select Active Status: Check Active if the announcement should be visible to users.
6. Click Save: Save the announcement to make it live (if active).

Click below link to view create Manage Announcements Video: