New Service Desk Support Teams can be created for each Service Desk Unit to manage and handle tickets efficiently.

Navigation: Service Desk → Settings → Manage Support Teams

1. Select the Service Desk Unit: Choose the relevant unit for which the support team is being created.
2. Enter the Team Name: Provide a clear and descriptive name for the support team (e.g., HR IT Support, Payroll Helpdesk).
3. Select Support Level: Choose the appropriate level (e.g., Level 1, Level 2) that defines the team’s role in the support process.
4. Add Team Members:
   • Select the employee(s) to be added to the support team.
   • Click the Add button after selecting each employee.
5. Click Save: After adding all necessary team members, click the Save button to create the support team.

This allows each support team to handle only the types of issues they are responsible for, ensuring streamlined and organized ticket management.

Click below link to view Create Manage Support Teams Video: